The AI WhatsApp Agent for Sales and Support
Answers in the Thread, 24/7.
Customers message you on WhatsApp because it is fast. ItsBot answers them instantly from your own information, takes the booking in the chat, and sends broadcasts that sound like you.
- Instant answers, 24/7
- Bookings in the chat
- Personalized broadcasts
What Is an AI WhatsApp Agent?
An AI WhatsApp agent answers the messages your business receives on WhatsApp, using your own knowledge base, and completes the next step, such as booking an appointment, answering an order question or passing the conversation to your team. It can also send personalized broadcast messages to opted-in customers.
What the WhatsApp Agent Does
Answers from your knowledge base
Prices, hours, services and policies, answered in the thread the moment a customer asks.
Takes bookings in the chat
Checks availability and books the appointment without sending the customer anywhere else.
Support that feels like a chat
Handles common support requests in natural back-and-forth, and hands off to your team when a person is needed.
Personalized broadcasts
Sends offers, updates and reminders to opted-in customers, with smart timing and messages that don't read as spam.
Keeps your tone on-brand
Every reply and broadcast follows the tone and wording you set with us.
Connected to your systems
Writes conversations and bookings into your CRM, help desk and calendar.
One Knowledge Base Across Every Channel
The WhatsApp agent answers from the same information as your AI voice receptionist and AI chat agent, so a customer gets the same answer on the phone, on your website and on WhatsApp.
WhatsApp Agent
Answers, books and follows up on WhatsApp
Live in About Two Weeks
- Step 1
Discover
We learn your services, hours, prices and how customers are handled today, including what counts as urgent.
- Step 2
Tailor
We shape the agent around your business and your rules, not a template with your name on it.
- Step 3
Connect
We wire in your phone line, calendar, CRM and industry software so bookings land where they belong.
- Step 4
Go live
We test real conversations with your team, then switch it on.
- Step 5
Support
We keep it tuned as your business changes, and you top up as you go.
Can an AI agent reply to WhatsApp messages for my business?
Yes. The ItsBot WhatsApp agent replies to customer messages instantly, day or night, using the knowledge base we build with you. It answers questions, takes bookings in the chat and passes the conversation to your team with the full history when someone needs a person.
Can it send WhatsApp broadcasts?
Yes. It sends personalized broadcasts, such as offers, updates and reminders, to customers who have opted in to hear from you. Messages are timed for when each customer is most likely to read them and written in your brand's tone, so they read as helpful rather than spam.
Which businesses is a WhatsApp agent best for?
Any business whose customers prefer WhatsApp: direct-to-consumer brands, support-heavy teams, clinics, salons, travel businesses and anyone using WhatsApp as a main channel. If your customers already message you there, the agent answers them faster than a shared inbox can.
Does it work with my CRM and calendar?
Yes. Conversations, contact details and bookings are written into your CRM, help desk and calendar, so your team sees every WhatsApp conversation alongside calls, chats and emails. We connect the systems during setup, and ItsBot's own CRM holds everything until a connection is live.
See It Answer on WhatsApp
Book a demo. We'll show you a real conversation, tailor an agent to your business, and you start whenever you're ready.