AI Receptionist Security: How We Protect Your Data
A plain summary for owners and IT teams: what we protect, how, and what we will never do with your data.
- ISO 27001 certified · ISO 42001 certified · HIPAA-ready · SOC 2-aligned controls
- ISO 27001 certified
- ISO 42001 certified
- HIPAA-ready
- SOC 2-aligned controls
Data Protection
Encryption in transit and at rest. Per-account data isolation. Data exportable whenever you need it, with no lock-in.
Access and Sign-In
OAuth2 sign-in. Role-based access with permissions per module, so each person sees only what they should.
Call Handling
Call recording with consent handling. Full transcripts and AI summaries of every call. HIPAA-ready handling for healthcare calls and records.
Outbound Calls
Outbound calls only to contacts who gave permission, AI disclosure at the start of every call, and do-not-call and opt-out requests honored immediately.
Is an AI receptionist HIPAA compliant?
It can be. HIPAA compliance depends on how the vendor handles protected health information and on a signed Business Associate Agreement. ItsBot is built HIPAA-ready, with encryption in transit and at rest, per-account isolation, role-based access and consent handling for recordings. Ask us for the BAA before you go live.
Is my data used to train AI models?
No. Your calls, transcripts, contacts and documents are never used to train AI models. They are used only to run your agents, kept separate from every other account, and can be exported whenever you need them. You own your data, and there is no lock-in.
What does ISO 42001 certification mean?
ISO/IEC 42001 is the international standard for managing AI systems responsibly. It covers how AI risks are assessed, how systems are monitored and how decisions are governed. Together with ISO 27001 for information security, it gives your IT team two recognized standards to check against.
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