The AI SMS Agent That Answers and Follows Up
The Right Text at the Right Time.
ItsBot answers every text your business gets and books by text. It also texts back missed calls and sends reminders, confirmations and follow-ups that feel personal.
- Missed-call text back
- Reminders and confirmations
- Personalized for each customer
What Is an AI SMS Agent?
An AI SMS agent answers the texts your business receives and sends its own, such as missed-call text backs, appointment reminders, confirmations and follow-ups, personalized with each customer's history. ItsBot's SMS agent shares records with your other agents, so every text fits the conversation so far.
What the SMS Agent Does
Missed-call text back
Texts the caller the moment a call is missed, so they wait for you instead of calling a competitor.
Reminders and confirmations
Sends appointment reminders and confirmations at the right time to cut no-shows.
Follow-ups and drip campaigns
Runs follow-up and drip text sequences for leads, quotes and past customers.
Answers incoming texts
Answers customer questions by text from your knowledge base and books them in the thread.
Segments and personalizes
Groups customers and personalizes each message, so nobody gets a text that doesn't apply to them.
Tracks replies
Tracks response rates and uses them to improve the next message.
Texts That Know the Full Story
The SMS agent shares records with your other ItsBot agents. It answers texts itself, sends the right text after a missed call or open quote, and saves every reply to your CRM.
SMS Agent
Replies to texts and sends reminders
Live in About Two Weeks
- Step 1
Discover
We learn your services, hours, prices and how customers are handled today, including what counts as urgent.
- Step 2
Tailor
We shape the agent around your business and your rules, not a template with your name on it.
- Step 3
Connect
We wire in your phone line, calendar, CRM and industry software so bookings land where they belong.
- Step 4
Go live
We test real conversations with your team, then switch it on.
- Step 5
Support
We keep it tuned as your business changes, and you top up as you go.
What is missed-call text back?
Missed-call text back sends an automatic text message to anyone whose call your business did not answer. It tells them you got their call and offers to help by text or book a callback, so they wait for you instead of calling the next business on their list.
Can the SMS agent send appointment reminders?
Yes. It sends reminders and confirmations before each appointment, at the timing you choose, and handles simple replies such as confirming or asking to reschedule. Rescheduling requests go into your calendar or to your team, so fewer appointments are missed.
Do customers need to opt in to receive texts?
For marketing and automated messages, yes. US rules require consent for many kinds of automated texts, so the SMS agent only messages contacts who have agreed to hear from you, includes opt-out instructions and stops texting anyone who replies STOP. Check your use case with counsel.
Which businesses use an AI SMS agent?
Appointment-based businesses such as clinics, salons and home services use it for reminders and missed-call text back. Ecommerce brands use it for order alerts and follow-ups, and event businesses for reminders. Any business that texts customers can use it to send the right message at the right time.
See It Text Back a Missed Call
Book a demo. We'll show you a real conversation, tailor an agent to your business, and you start whenever you're ready.