ItsBot Questions, Answered

ItsBot studies how your business runs, finds where it loses revenue and time, then sets up AI agents on the phone, WhatsApp, your website, email, SMS and social media. They answer customers, book appointments, update your CRM and follow up. Our team sets everything up and keeps improving it.

It depends on how your customers reach you. A home services company might start with the voice agent, while a salon might need WhatsApp first. In the demo we look at how your customers reach you and where work piles up, then recommend the right mix. You can add more agents any time.

No. Most tools hand you a login and leave the setup to you. Our team learns your business, tailors the agents, connects your CRM, calendar and existing business phone number, and tests everything with you before launch. Most businesses are live in about two weeks.

There is no subscription. You load a wallet from $10 and pay only for the conversations your agents handle. Setup depends on your business, so we quote it after a short demo. Click Request Pricing and we'll send a quote built around what you need.

Yes. On the Call the AI Yourself page, pick an industry and a voice, enter your number, and the agent calls you in seconds. You can also play sample conversations for your industry on this page. Neither one needs an account or a payment.

Yes. ItsBot works with CRMs like HubSpot, Salesforce, Zoho and Pipedrive, industry software like Jobber, Open Dental and Vagaro, and your existing business phone number. If your software isn't on our list, we connect it during setup.

Most businesses are live in about two weeks after the demo. The timeline depends on how many agents we deploy, how many systems we connect and whether you need custom agents or integrations. We agree the plan and dates with you before any build work starts.

Usage is pay as you go from $10, with no subscription. The one-time setup depends on the agents you need, your call and message volume, and any integrations or custom work. We quote it in writing after the demo, so the full cost is clear before anything starts.

No. ItsBot handles the build, the integrations, the testing and the maintenance. What we need from you is time in the demo, access to the systems we connect, and someone on your team to review test conversations before launch.

ItsBot does. Your specialist reviews conversations, updates the knowledge base when your prices, hours or services change, fixes anything that sounds wrong and extends the agents as you grow. An optional support and maintenance contract adds defined response times and monthly support hours.

A self-serve platform suits teams with developers who want to build and maintain agents themselves. Custom agents from ItsBot suit businesses that want the agents working inside their operation without that work, with the gaps found, the integrations built and the improvements handled.

Usually, yes. If your system has an API or another way to read and write data, we can build a custom integration during deployment. If it cannot connect yet, the agents keep everything in ItsBot's own CRM and calendar so no conversation or booking is lost.

An AI receptionist answers your business phone. It greets callers with your business name, answers questions from your prices, hours and policies, books or reschedules appointments, qualifies new callers, and transfers to a person with a summary when needed. Every call is recorded, transcribed and logged to your CRM.

A live answering service usually takes a message and leaves the booking to you. An AI receptionist answers the question, books the appointment into your software and follows up, for many callers at once. Many businesses keep a person for the calls that need one and let the AI handle the rest.

Yes. You keep the number your customers already know. During setup we forward it, or the overflow and after-hours calls you choose, to your ItsBot agent. We connect through providers such as Twilio, Telnyx, Plivo and Wavix, or through your existing SIP line.

Every caller gets answered. Plans handle 20 to 60 calls at once, depending on the plan you choose, so nobody hears a busy tone or ends up in voicemail. Each call gets the same knowledge, the same booking rules and its own recording and summary.

Yes. It answers 24 hours a day, every day of the year, with the same booking rules it uses during office hours. You set what counts as urgent. Urgent calls go to your on-call person straight away, and everything else is booked or logged for the morning.

A chatbot follows scripted flows that your team builds and keeps updating, and anything off-script gets missed. An AI chat agent is trained on your own content, understands questions in the visitor's own words, qualifies the lead and books the appointment in the chat, with no flows to build.

Yes. It checks availability and books the appointment inside the conversation, then saves the contact and the full chat to your CRM. If the visitor would rather talk, it can switch to voice mode or hand the conversation to your team.

It installs on WordPress, Shopify and WooCommerce with a one-click embed, and on any other website with one line of code. We install and test it for you during setup, match it to your brand colors, and train it before it goes live.

It analyzes incoming messages, identifies intent and drafts accurate replies or actions. It also sends personalized marketing emails, follow-ups, reminders and campaign messages based on each contact's behavior and your business rules. You choose which replies go out immediately, which wait as drafts and which are scheduled.

Yes. The ItsBot WhatsApp agent replies to customer messages instantly, day or night, using the knowledge base we build with you. It answers questions, takes bookings in the chat and passes the conversation to your team with the full history when someone needs a person.

Missed-call text back sends an automatic text message to anyone whose call your business did not answer. It tells them you got their call and offers to help by text or book a callback, so they wait for you instead of calling the next business on their list.

Yes, with you in control. ItsBot's social media agent writes posts, captions and hashtags, schedules them for peak engagement and replies to comments and DMs. Posts are held for your approval by default, and we set your tone, topics and rules with you during setup.

Yes. ItsBot's ad campaign agent generates and tests ads across Google and Meta, optimizes them on click-through rate, cost per acquisition and return on ad spend, and suggests targeting updates. We set your goals, budget rules and brand guidelines with you, and you stay in control of spend.

Email providers judge new or quiet inboxes carefully. Warm-up gradually increases sending volume while simulating real engagement, which builds the sender reputation that decides whether your messages reach the inbox or the spam folder. Without it, even well-written campaigns can go unseen.

Yes. You set the safety questions and what counts as an emergency, such as a gas smell, no heat in freezing weather or water coming through a ceiling. The agent asks those questions first, gives the safety guidance you approve, and escalates true emergencies to your on-call technician straight away.

HIPAA compliance depends on how patient information is handled and on a signed Business Associate Agreement. ItsBot is built HIPAA-ready: calls and records are encrypted in transit and at rest, access is set by role, and recordings use consent handling. Ask us for the Business Associate Agreement before going live.

Yes, with clear limits. It answers questions about the treatments you offer, standard prices and consult availability, and books the consult. It never gives skin, medical or treatment advice. Client records are handled HIPAA-ready, encrypted in transit and at rest, with access set by role.

An ISA, or inside sales agent, is the person on a real estate team who calls and qualifies leads so agents can focus on appointments. An AI ISA does that job with an AI voice agent: calling new and old leads, qualifying them and booking appointments, at any hour.

Yes. It answers availability and rate questions from the information you provide and takes the reservation request with dates, room type, guests and contact details. Where your property system is connected, the booking is written straight in. Otherwise your team confirms it from a ready summary.

No. No account, no card and no sales call. Pick an industry and a voice, add your number, and the agent calls you. We use the number to place that call and to follow up once if you ask us to. It is not added to a marketing list and it is not shared.

A real ItsBot voice agent, running the way it runs for a paying client. It answers from a sample knowledge base for the industry you pick, books into a demo calendar, and hands over to a person the way it would in your business. Nothing you say is used to train AI models.

Your specialist contacts you the same business day to book the demo. We learn your services, prices and rules, tailor the agents, connect your channels and software, and test real conversations with your team. Most businesses are live in about two weeks.

Your business name and the number customers call, a rough idea of your services and prices, and the name of the software you book into, if you use any. If you don't have software, the agent books into ItsBot's own calendar and your team sees everything there.

You load your ItsBot wallet with as little as $10. Conversations draw from that balance as they happen, and your dashboard shows what is left and what it was spent on. When it runs low we alert you, and you top up in seconds from any device. Nothing cuts off mid-conversation.

No. There is no subscription, no minimum term and no cancellation process. If you stop using ItsBot, you stop spending. Any balance you have loaded stays on your account. This is the part most owners tell us they were waiting for, because most vendors ask for a plan.

The one-time setup covers the work our team does before you go live: learning your services and rules, tailoring the agents, connecting your channels and software, and testing real conversations with your team. We quote it after your demo, once we know what you run on.

Conversations your agents actually handle: calls answered and made, and messages sent and replied to on the channels you switch on. Your dashboard breaks it down by agent and by day, so a busy week is easy to explain and easy to plan for.

It can be. HIPAA compliance depends on how the vendor handles protected health information and on a signed Business Associate Agreement. ItsBot is built HIPAA-ready, with encryption in transit and at rest, per-account isolation, role-based access and consent handling for recordings. Ask us for the BAA before you go live.

No. Your calls, transcripts, contacts and documents are never used to train AI models. They are used only to run your agents, kept separate from every other account, and can be exported whenever you need them. You own your data, and there is no lock-in.

ISO/IEC 42001 is the international standard for managing AI systems responsibly. It covers how AI risks are assessed, how systems are monitored and how decisions are governed. Together with ISO 27001 for information security, it gives your IT team two recognized standards to check against.